Contact OBST
If you already have an account, your sales rep can help with most things: open Chat in the app or message them on WhatsApp. You can also reach the OBST office:
I forgot my password
Tap Forgot password? on the log-in screen, then ask your sales rep or call the OBST office on +234 811 040 0101. They will reset it and give you a temporary password. When you log in with it, the app asks you to choose a new one.
My account is under review
New accounts are checked by OBST before you can order. We link your account to a branch and a sales rep, and the app sends you a notification when it is approved. If we can't approve it, the app shows the reason: fix your details and tap Edit and submit again.
Sending a payment screenshot
- After you place an order, the payment page shows the OBST bank account to pay into. If it doesn't, ask your sales rep for it.
- Make the transfer from your bank app and take a screenshot of the receipt.
- On the payment page, add the screenshot and tap Submit screenshot.
Send it before the timer on the payment page runs out, or the order is cancelled and the goods go back to stock. If the warehouse sends your screenshot back (for example, it isn't clear), the app tells you why and you can upload a new one.
I can't find a product
The app shows only what is in stock at your branch, so a product sold out there won't appear. Ask your sales rep in Chat or on WhatsApp about it.
Deleting your account
Email info@obstlighting.com or tell your sales rep, and include the phone number you registered with. We delete your account and personal information, apart from order and payment records we have to keep for accounting and tax. See the privacy policy for details.